Guidelines & Policies

Luckydog Policies

Luckydog is committed to providing the best dog daycare and boarding experience in the Eugene and Springfield area. This means we require that all of our clients comply with the following policies to ensure the health and safety of your pet and of our other guests.

Health and Initial Requirements:                                                                         

• Completion of online customer profile
• No open wounds or sutures
• Free of any contagious illness
• Flea and tick control (such as Trifexis)
Negative fecal parasite screening, which tests for Giardia ova and parasites (within 4 weeks for new dogs and annually for existing customers)
If daycare begins at 4 months, must be spayed/neutered by the age of 6 months (this has to do with pack dynamics and reproduction concerns)        Otherwise, spay/neuter is required before daycare/boarding at any age
• Current in the following vaccinations:

  • DHLPP
  • Rabies (by six months of age)
  • Bordetella
  • Canine Influenza (H3N8/H3N2)

Health
All dogs must be in good health. Owners will need to verify that their dog(s) are in good health and have not been ill in the last 14 days.

On admission, all dogs must be free from any condition that could potentially jeopardize the health and safety of other dogs or themselves. This includes open wounds and/or sutures. Dogs that have been ill with a communicable condition in the last 14 days will require veterinarian certification of health in order to be admitted or readmitted.

Once admitted, please alert staff to any change in your dog’s health that requires medication, even if Luckydog is not to be required to administer it. If your dog is not feeling well, i.e. vomiting or diarrhea, please do not bring him/her Luckydog Day & Night Care for daycare or boarding.

Behavior
Owners will need to verify that their dog(s) have not harmed or shown aggression or threatening behavior towards any person or other dog(s). Dogs that exhibit any aggressive behavior or show signs of excessive stress will be removed from the open play environment and staff will discuss options or alternatives to daycare.

Orientation
All of our dogs and their owners are required to participate in an initial Orientation. During this meet and greet we will give you and your dog a tour of the facility and we will discuss all of the services we offer and find out how we can best meet your needs. This appointment usually takes about 20 minutes to complete. Please bring your pup with you!

New Dog Half Day 
Once the orientation is complete and all vaccination/fecal requirements have been met, your dog can be introduced into our pack. This first visit is a short, early morning, 2.5-hour playdate where we can gain insight into how your pup may integrate with our pack and interact with staff. 

Daycare 
All dogs must be at least 4 months of age. Puppies and recently adopted dogs must be in the home for 4 weeks prior to coming to daycare or lodging. A new dog half-day must be completed before a full day of daycare can be scheduled.

Dogs new to daycare & lodging are required to sign up for our Enrichment Club upon enrolling in daycare. This includes dogs that have not been to Luckydog in six months. Enrichment Club provides one-on-one mental & physical stimulating activities with our Enrichment Club Leaders and your canine companion. This additional service gives your pup a break from daycare & allows for individualized attention & care to set them up for success! 

If your dog has not been to Luckydog in over 6 months, they must be reintroduced to the pack with a half-day of daycare and are required to sign up for Enrichment Club

Lodging  
In an attempt to offer the best lodging experience for your dog(s), we require that they attend daycare a minimum of 2 days per month. New dogs must successfully complete a new dog half-day, one full daycare day, and one trial lodging night before they can book an extended lodging stay (more than one night). AM check-in is required for all lodging dogs. This process helps to ensure a more comfortable stay for your dog as well as the rest of the dogs in our care. 

Hours of Operation

Monday – Friday  (Daycare and Lodging)
Drop-off time: 6:45am – 9:00am | Pick-up time: 4:00pm – 6:00pm

Saturday – Sunday (Daycare and Lodging)
Drop-off time | Pick-up time: By Appointment Only (within the weekday pick up drop off windows)

Puppy Preschool 
Puppy Preschool enrolls puppies aged 8-12 weeks of age. It is a 4-week program that is run by a Karen Pryor-certified positive reinforcement trainer. The program consists of includes 4 in-facility sessions (6 puppies max) as well as one private in-home session. Payment is due at the time of enrollment and there are no refunds. 

Enrichment Club
Enrichment Club is available to current daycare clients. It is billed on the first of every month and set to auto-renew unless canceled before the beginning of the next month. Enrichment Club members receive 10% off all retail, waitlist priority for daycare, Adventure Club, and lodging, and are entered into our monthly Enrichment giveaway. There are no refunds and cancellation fees do not apply. 

Dogs new to daycare are required to sign up for our Enrichment Club upon enrolling in daycare. This includes dogs that have not been to Luckydog in six months. Enrichment Club provides one-on-one mental & physical stimulating activities with our Enrichment Club Leaders and your canine companion. This additional service gives your pup a break from daycare & allows for individualized attention & care to improve their comfort level with our team & in our facility!

Enrichment A La Carte
Enrichment sessions can be added to a daycare reservation without being part of the Enrichment Club. Enrichment Club benefits do not apply. 

Adventure Club
Adventure Club is a small pack, off-leash, excursion in the beautiful Oregon wilderness. There is a waiting period and recall assessment before your dog can be considered for this service. If eligible, there is an additional liability waiver that must be signed before the first outing. Cancellation fees apply.

Lucky Limo (Transportation Service) – Monday – Friday
Lucky Limo is happy to transport your dog to and from our facility. Transportation fees apply.

Lucky Spa

Lucky Spa is open for all new clients! You do not need to be a daycare or lodging client for your pup to be groomed with our professionals. Our groomers meet with you to understand your preferences so we’re sure to exceed your expectations with each visit to our Lucky Spa! We take the time to ensure a visit to our Lucky Spa is relaxing and enjoyable for each pup.

Each bathing and grooming service includes a nail trim, ear cleaning, two washes with a shampoo that is best suited for your dog’s skin and coat, a conditioning treatment, along with a blow-dry and brush-out.

Bathing and Grooming prices are based on the size of the pup and the condition of the coat.

Lucky Spa requires the following vaccinations: Bordetella, Rabies & DHLPP

Daycare Late Fees
Dogs that are participating in daycare and not picked up by 6 pm may incur a late fee. Dogs not picked up by 7 pm will be required to stay the night and be charged the normal lodging rate. 

Daycare/Adventure Club Cancellation Policy
Cancellations for Daycare and Adventure Club with less than 24-hour notice will be charged the full fee for their dog’s play day. 

Lucky Spa Cancellation Policy
Cancellations for Lucky Spa appointments with less than 48-hour notice will be charged 50% of the expected grooming fee. 

Lodging Cancellation Policy
A 50% deposit is required for all lodging reservations. 48-hour notice is required for all (non-peak) lodging reservations. Cancellation within 48 hours of your (non-peak) lodging reservation will result in the forfeit of your deposit. A credit card on file is required for all reservations.

Peak Holiday Lodging Cancellation Policy
A 50% deposit is required for all lodging reservations. Peak periods include spring break, Memorial Day Weekend, Labor Day Weekend, the week surrounding Thanksgiving, and the 2 weeks surrounding Christmas and New Year’s Day. 5 days’ advance notice is required for peak lodging cancellations. If the 5-day cancellation requirement is not met, or your dog is picked up early (shortening the reservation), the deposit will be forfeit. A credit card on file is required for all reservations.

Lodging Fees 
Lodging fees are per night for a 24-hour period (i.e. am drop-off/am pick-up or pm drop-off/pm pick-up). If the 24-hour period is exceeded there will be an additional, one-time, daycare fee of $38 per stay. 

Lodging AM Check-In required
We require all dogs to check-in for lodging in the morning. This allows your pup to have a full day in playgroup which sets the stage for a good night’s sleep and a better overall experience.

Payment Options
We accept cash, personal checks (established clients only), Visa, MasterCard, and American Express. Once the first appointment is booked, each client must provide a valid credit card to be kept on file. All services will be billed at the time of check out with the exception of deposits and prepaid services. Pre-payment is available for all services.